Refund policy
Refund & Return Policy
Thank you for shopping with us! We take pride in delivering premium-quality coffee and custom-made merchandise. Because many of our products are made fresh or created on demand, our policy is designed to protect product safety and ensure customer satisfaction.
Coffee Products
All coffee orders are freshly roasted and packaged per order.
For health and safety reasons:
Thank you for shopping with us! We take pride in delivering premium-quality coffee and custom-made merchandise. Because many of our products are made fresh or created on demand, our policy is designed to protect product safety and ensure customer satisfaction.
Coffee ProductsAll coffee orders are freshly roasted and packaged per order.
For health and safety reasons:
- Coffee purchases are final sales and cannot be returned or refunded due to flavor preference or change of mind.
However, we will replace or refund your coffee order if:
- It arrives damaged
- You received the wrong product
If this happens, please contact us within 7 days of delivery with photos and your order number.
Merchandise (Apparel & Accessories)
Our merchandise is produced on demand, especially for your order.
Because of this, we cannot accept returns or exchanges for:
Merchandise (Apparel & Accessories)Our merchandise is produced on demand, especially for your order.
Because of this, we cannot accept returns or exchanges for:
- Wrong size chosen
- Change of mind
- Style or color preference
We will gladly replace or refund your merch if:
- It arrives defective, damaged, or misprinted
- You received the wrong item
- The order never arrives due to a shipping issue
Claims must be submitted within 30 days of delivery.
What We Need From You
To help us resolve any issue quickly, please email us:
What We Need From YouTo help us resolve any issue quickly, please email us:
- Your order number
- A brief description of the problem
- Clear photos of the item if damaged or misprinted
Contact us: [Your support email here]Our team will review your claim within 3–5 business days and provide the best solution — a replacement or refund when approved.
We cannot Accept Returns For:- Opened or used coffee products
- Merchandise that has been worn, washed, or altered
- Incorrect sizes or options chosen at checkout
- Requests made after the return window
Order Changes & CancellationsIf you need to modify or cancel an order, please contact us within 1 hour of placing it.
Once production or roasting has begun, changes can no longer be made.
Questions?If you need help or have any concerns, we’re always here for you.
ssanhadja@gmail.com